We care about your shopping experience!
You may only apply for the return of the product if the product is received with the wrong specification and variant, provided that the item is unused and in new condition. The packaging should also be in original condition in the original shipping container as received. If the product has been used or damaged by the customer, there will not be any refund.
Ming Supply will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the products, the customer will receive their refund within 1 - 7 days after the confirmation.
Kindly note that we always check our products before shipping them out. We sincerely apologize if the item was defective as an accident could happen during shipment, and we have no control over it.
However, we will do our part by making sure your product is properly and safely wrapped. Please be reminded that we will not refund or resend if the damage was caused by the customer.
Please return your purchase to the following address:
MING SUPPLY SDN BHD
No.2 (BLOCK A) Jalan 3/32A,
Off Batu 6 1/2, Jalan Kepong
52100 Kuala Lumpur
Please contact us at 011 - 5886 6231 if you have any questions or doubts.